FAQs

Frequently Asked Questions (FAQs)

Welcome to the Lizo.pk Help Center! Below you'll find answers to the most common questions our customers ask. If you still need help, feel free to contact us directly.

🛒 Ordering

1. How do I place an order on Lizo.pk?

Simply browse our website, add the desired products to your cart, and proceed to checkout. You’ll need to provide your delivery details and choose a payment method to complete your order.

2. Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

🚚 Shipping & Delivery

3. How long does delivery take?

  • Major Cities: 2–4 working days

  • Remote Areas: 4–7 working days

4. Do you deliver across Pakistan?

Yes! We deliver to all cities and regions across Pakistan.

5. How much is the delivery fee?

Shipping charges may vary based on location and product weight. We often offer free shipping on orders above PKR [Insert Threshold] during promotions.

💳 Payment

6. What payment methods do you accept?

We accept the following payment options:

  • Cash on Delivery (COD)

  • Easypaisa / JazzCash

  • Bank Transfers

7. Is it safe to shop online at Lizo.pk?

Yes, we use secure SSL encryption to protect your data and ensure safe transactions.

🔄 Returns & Refunds

8. What is your return policy?

You can return a product within 7 days of delivery if it is unused, undamaged, and in its original packaging. Some items like personal care or clearance items may not be eligible for return. Please refer to our Return Policy for full details.

9. How do I request a return?

Contact us via WhatsApp or email with your order number, reason for return, and pictures (if applicable). We'll guide you through the return process.

10. How long does a refund take?

Once your returned item is received and inspected, your refund will be processed within 5–10 working days.

📦 Order Issues

11. What if I received the wrong or damaged item?

We sincerely apologize! Please contact us within 48 hours of delivery with photos, and we will arrange for a free replacement or refund.

12. Can I cancel my order?

Orders can be canceled before they are shipped. Once shipped, they must go through the return process.

🧾 Account & Support

13. How do I track my order?

You will receive a tracking number via SMS, email, or WhatsApp once your order is shipped. You can track your package via the courier partner’s website.

14. I forgot my password. What should I do?

Click on the "Forgot Password" link on the login page and follow the instructions to reset it.

❓ Still Have Questions?

We’re here to help!

Business Name: lizo

Number:

Email: lizostore.info@gmail.com

Business address: Pakistan